How to help your clients manage a private roads dispute in New South Wales

Resources for community lawyers on the disaster frontline – October 2023

This resource is for legal workers supporting people dealing with a private roads dispute in disaster affected areas in New South Wales (NSW). This information is relevant for people who:

  • own land which has a private road passing through it used by other people to access their own properties (acting for the landowner);
  • use a private road owned by someone else to access their own properties (acting for a road user); or
  • have a legal agreement (registered easement) that grants them the right to use a private road owned by someone else (acting for a road user)

This resource will assist in identifying whether a client or someone else you are helping is dealing with a legal problem relating to private access roads and if so, what their options are.

Disputes often arise in relation to roads on private properties in rural areas as access to properties can be poor and the repair of a damaged road can be very labour intensive and expensive.

Disasters can exacerbate existing issues with private access roads and create new damage.

Private roads often have several parties with competing registered interests, making the determination of responsibility difficult.

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Justice Connect is coordinating the delivery of pro bono legal help to disaster-affected communities across Australia. We’re working closely with other organisations like legal aid commissions, community legal centres and law societies to ensure that people can access legal help as quickly and seamlessly as possible.

We’ve seen first-hand how legal need shifts during disasters and crises. In the wake of disasters and extreme weather events, people, small business owners, and not-for-profit organisations can face unexpected legal problems. If left unresolved these legal problems can have serious consequences for people’s financial stability, relationships, health, and wellbeing. In these times of crises, people need ready access to legal support.

That’s why we’re creating resources to support community legal workers deliver place-based services to disaster affected communities. Through our Disaster Legal Support Resource Hub community lawyers can find high-quality legal information quickly, take steps to resolve their client’s legal problems, and refer their clients for pro bono legal support before their problems escalate.

If you have a client that you’d like to refer for pro bono legal support, visit our website.

This resource will step you through each stage of managing a private roads dispute for your client or someone you are helping. You can navigate through the pages below as appropriate for your client’s circumstances. 

On this page we provide guidance on how to establish the category of road, road boundaries and road ownership, including how to find and use online search and mapping tools.

On this page we provide guidance how to advise and act for your client if they are the landowner of a damaged private road. This section includes:

  • a landowner’s duty of care to invitees and trespassers on a damaged road;
  • whether a landowner should repair their damaged road;
  • costs disputes with interested parties to the damaged road; and
  • a landowner’s risk of exposure to civil litigation.

It also contains downloadable template letters to assist you help your client.

On this page we provide guidance on how to advice and act for your client if they are a user of someone else’s private road. This section includes:

  • a landowner’s duty of care to invitees and trespassers on a damaged road;
  • whether a road user can compel a landowner to repair a damaged road;
  • a road user’s rights to access private roads; and
  • personal injury claims.

It also contains downloadable template letters to assist you help your client.

On this page we provide guidance on methods of alternative dispute resolution that could be available to your client to resolve their private roads dispute. This section explains the merits of different types of alternative dispute resolution and your role as a legal representative.

On this page we provide guidance on the relevant jurisdictions and types of claims available to your client dealing with a private roads dispute.

If you’re a professional working with communities affected by disasters, and you’d like to connect your client with pro bono legal help or seek assistance for your own organisation, please make a referral to Justice Connect.

View our disaster response eligibility criteria.

This resource was last updated on 31 October 2023. This is legal information only and does not constitute legal advice. You should always contact a lawyer for advice specific to your situation. Please view our disclaimer for more information.

Our resources are designed to help community legal workers find high-quality legal information quickly, and take steps to resolve their clients’ legal problems and refer their clients for pro bono legal support before their problems escalate.