Last updated 7 September 2017
If you have a complaint about how Justice Connect has collected or handled your personal information, please contact our Privacy Officer using the details provided under the heading ‘Contacting Us.’
We will ask you to complete a Privacy Complaint Form, which provides us with the details we need from you to assess your complaint. We can assist you with completing the Form if required.
We will endeavour to respond to your complaint within 30 days of receipt of the Privacy Complaint Form (while complex cases may take longer to resolve, we will keep you updated on the progress of your complaint).
If you are unhappy with our response, you can refer your complaint to the Office of the Australian Information Commissioner or, in some instances, other regulatory bodies, such as the Office of the Victorian Information Commissioner, the New South Wales Privacy Commissioner or the Victorian Health Services Commissioner.