We are committed to taking an impact-focused approach, applying research and design principles to develop our products and services to ensure they make a tangible difference for our clients and sector peers.
We deliver services that assist both people and not-for-profit organisations. Those we assist often struggle to navigate the law, are unable to use the law in their daily lives and disproportionately experience the impacts of harsh and unjust laws. We aim to solve legal problems to help prevent the negative impacts on people’s lives and organisations and empower the community to use the law as a force for good.
Given the scale of the challenges we address, we use digital innovation to extend our reach and impact, supporting us to be more efficient and accessible, while helping us capture and use data to better understand legal need and structural issues.
We also harness the extraordinary pro bono contributions of over 50 member firms and the barristers we work with across the country. We direct pro bono effort through our innovative service models to ensure that pro bono hours deliver the best outcomes for the community.
Drawing on the insights from our service delivery, we develop strategic interventions to help address the system-level drivers of legal problems and the barriers people face when engaging with the legal system. By addressing root causes of flawed or unfair laws and poorly designed systems, we prevent the long-term challenges that people and not-for-profit organisations continue to face.