We are redesigning the way that help-seekers, sector colleagues and volunteer lawyers can interact with us so that getting help is easier, and working alongside us is seamless.
Starting with $250,000 of seed-funding from Google in early 2017 we set out to redesign the way we work. Our Gateway Project will see us develop a suite of products, each targeted at addressing particular issues.
Our online intake tool, already launched, helps people quickly and easily understand whether they are eligible for our services, and make a full application online.
Our referral tool will help our sector colleagues understand when we can help, and easily warm-refer clients deep into our system, reducing referral drop-out.
Our pro bono portal will revolutionise the way we work with our network of 10,000 pro bono lawyers, ensuring we’re making the most of their capacity, and matching them with the rights clients.
All our Gateway Project products have been co-designed with the people who will ultimately use them. This is common sense, but we’ve found that it takes time and commitment to involve our users in design.
19 CO-DESIGN WORKSHOPS
231 LAWYERS SURVEYED
22 COMMUNITY LEGAL CENTRES PARTICIPATED
49 HELP SEEKERS TESTED IN-PERSON
Our bold vision is that Justice Connect will be accessible for people needing help, for workers that want to find the right help for their clients, and for organisations that need help for themselves. We will have guided online entry points that make understanding our services and whether we can help clear and easy. Applying for the help of a lawyer will be quick and transparent.
Technology will help us leverage pro bono too. With better systems tracking availability and interest within our pro bono network, we can allocate matters efficiently and help more lawyers contribute pro bono work more easily. Our pro bono lawyers will be able to actively search unplaced matters when they have capacity to take on extra pro bono work.
Communication across our programs, networks and with peer organisations will be greatly improved.
Our Gateway project work sits alongside our many other digital projects and investments, from building online self-help tools to our work on a new, state-of-the art client and relationship management system.
The Gateway Project is made up of three key stages
Stage 1A: Online intake – complete
Stage 1B: Online referral platform – under development
Stage 2: Pro bono portal – under development
Stage 3: Increased end-to-end process automation – scheduled for 2019
The Myer Foundation
The Legal Services Board of Victoria
The Victorian Department of Justice and Regulation