How to stay safe when banking online
Last updated 28 November 2025
🧠Is this resource for me?
This resource is for anyone who wants to feel more confident using online banking and keep their money safe. It’s especially for people who feel worried, new to online banking, or unsure about using apps and websites.
By the end, you’ll know how to:
- Spot if a banking app or website is not real
- Understand what banks will and won’t ask you
- Create simple, strong passwords and avoid scams
- Know what to do if your account is hacked or compromised
- Understand your rights if something goes wrong
Whether you’re just starting out or want to feel safer online, this guide will take you through it step by step.
Do you need legal help?
You might be eligible for free legal help from our lawyers. Making an online application is the quickest and best way to apply for free legal help.
Apply now
Takes less than 8 minutes
(4.4 star rating)
Justice Connect is grateful to Telstra for their generous support to create this resource, and Get ePrepared. Learn more about Telstra’s work building Australians’ digital skills and confidence so they can take part in the online world.
More self-help resources
  This resource was last updated on 28 November 2025. This is legal information only and does not constitute legal advice. You should always contact a lawyer for advice specific to your situation. Please view our disclaimer for more information.