Our Referrer Tool
Our user research taught us that Justice Connect’s services can be difficult to understand.
As an organisation with many programs across different states and territories, our sector colleagues are not always sure who we can and cannot assist.
We ran a range of workshops with organisations well-placed to identify people and organisations and direct them to Justice Connect from health and housing organisations, including 22 community legal centres.
When referrers make use of this tool, the outcome is a more streamlined referral for both the referrer and the person seeking help. Generally, we are able to make an eligibility assessment quickly, and move on to obtaining instructions from the individual or community organisation we are assisting.
Feedback from our Referrer Tool users:
- 5 out of 5 rating (compared to 4.4 out of 5 in 2020).
- “Fast to process through, but asks for all the information.”
- “I can’t believe this service exists, thank you.”
- “Ability to complete referral at time that suits. Can be difficult when needing to wait to speak to another service via phone for referrals.”
Improving legal responses to disasters
The Referrer Tool has been a critical tool connecting Justice Connect with frontline organisations in relation to disasters. We can receive requests from frontline workers to provide assistance and can take actions quicky and easily.
Use our Referrer ToolNext steps for our Referrer Tool and integration work
Justice Connect is committed to increasing access to justice, and to working collaboratively with other organisations to make navigating the system and services easier. We are currently working on a range of initiatives including:
- Service mapping and identification of potential integration points between services.
- Identification of technology tools to support ecosystem integration.
- Development of legal sector shared taxonomies and data standards for referrals.
