Firm Manager
Strengthening law firms’ pro bono practice
Working with law firms through the Pro Bono Portal, we identified an opportunity for a tool to strengthen and complement law firms’ internal pro bono practice. From this, we created Firm Manager.
Firm Manager aims to streamline the intake, triage, and placement of pro bono matters for law firms, so they can be more efficient and effective. This ultimately helps law firms assist more people who need legal help, contribute to their communities, measure the impact of their pro bono work, and free up time
Firm Manager’s features include:
- A streamlined workflow to manage the entire lifecycle of pro bono matters, from intake to closure to outcomes and impact assessment;
- A central place to keep track of all information relating to pro bono matters and their progress status;
- Powerful reporting capabilities so firms can measure and evaluate their work, and gain insights to inform decision making and program planning; and
- Potential for integration with system-wide use of the Firm Manager for easy matter management in the firm’s own system.
Firm Manager was developed through an innovative partnership and co-design process with top global law firms DLA Piper and Norton Rose Fulbright. Justice Connect worked closely with these firms to identify pain points, efficiency gains, and process improvements in their pro bono practice. Alongside Justice Connect’s 30+ years’ experience as a clearinghouse, Firm Manager’s design is rooted in a sophisticated understanding of the end-to-end pro bono process.
We are now in the next stage of scaling Firm Manager for wider adoption across the sector, so more firms can improve their pro bono practice and increase access to justice.
