Call: 1800 727 550
9:30am – 5:00pm, Monday to Friday
With funding from the Victorian Government, we set up the Domestic Building Legal Service to help Victorian homeowners involved in disputes with their builders. We empower homeowners to understand their rights and take the best course of action to resolve their dispute.
Before Victoria’s domestic building laws were changed, many homeowners struggled to resolve the issues they had with their builder. To help home owners and builders resolve their disputes, the government introduced Domestic Building Dispute Resolution Victoria (DBDRV), a free dispute resolution service. But even after going through DBDRV, many homeowners still can’t reach a resolution. That’s where our service comes in.
We aim to help unrepresented homeowners (who have been through the DBDRV process) to:
Eligible homeowners receive a one-hour consultation with a volunteer lawyer who might help with:
Get tailored information and advice about the dispute. If the dispute is very complicated, we might arrange a further one hour appointment for the homeowner.
Get assistance with discrete drafting tasks. This could include help preparing a letter to the builder, or documents to file in a proceeding.
Read Jane's story
"Justice Connect was a huge help to me and my husband. It gave us a lot of confidence."
Our service is designed to help homeowners. If you’re a Victorian builder in a dispute, you may be able to get help as a member of the Masters Builders Association of Victoria, or the Housing Industry Association.
Contact the Housing Industry Association:
Call: 1300 650 620