There are lots of reasons you might miss a rent payment, but you have rights and we can help you avoid an eviction.
Dear Landlord is a free online legal tool that we have designed to guide you through the process, provide information about your rights, identify what actions you need to take, and help you write a letter to your rental provider.
Victoria has new renting laws.
Under the new renting laws which came into effect on 29 March 2021, the eviction process has changed. This means if you fall behind in rent due to COVID-19, your rental provider can take steps to evict you.
Dear Landlord has been updated to help you navigate these changes.
If you want to find out more information about the new laws, see our resource What do the new rental laws mean for Victorian renters?
You can also find further information about Victoria’s new tenancy laws at:
Ph: 03 8636 4408 / 1800 606 313 (free from landlines)
Apply online at help.justiceconnect.org.au/homelesslaw
Ph: 03 9416 2577
Victoria Legal Aid
Ph: 1300 792 387
Victorian Aboriginal Legal Service
For Aboriginal and/or Torres Strait Islander peoples
Ph: 03 9418 5999
Some community legal centres provide legal help with tenancy matters.
Find your local community legal centre on the Federation of Community Legal Centres (Vic) website.
Social workers can provide one-on-one support when you’re going through a difficult time. Contact your local community service or local Council to find out what support services may be available to you.
Find your local Tenancy Assistance and Advocacy Program provider on the Consumer Affairs Victoria website.
For public and community housing tenants
Find your local Tenancy Plus support provider online.
If you are homeless or at risk of homelessness call the Victorian Statewide Homelessness Support Line on 1800 825 955. If you call during the day you will be connected to your nearest homelessness entry service. If you call outside of business hours, you will be connected to an after-hours service.