A free self-help tool for renters in Victoria
Find out more about the eviction process, the new Victorian rental laws, information about VCAT rental hearings, and what to do if you’re living outside of Victoria.
Victoria has new renting laws.
Under the renting laws which came into effect on 29 March 2021, the eviction process has changed. This means if you fall behind in rent due to COVID-19, your rental provider can take steps to evict you.
Dear Landlord has been updated to help you navigate these changes.
If you want to find out more information about the new laws, see What do the new rental laws mean for Victorian renters?
Apply online at help.justiceconnect.org.au/homelesslaw
Some community legal centres provide legal help with tenancy matters.
Find your local community legal centre on the Federation of Community Legal Centres (Vic) website.
Social workers can provide one-on-one support when you’re going through a difficult time. Contact your local community service or local Council to find out what support services may be available to you.
Find your local Tenancy Assistance and Advocacy Program provider on the Consumer Affairs Victoria website.
For public and community housing tenants
Find your local Tenancy Plus support provider online.
If you are homeless or at risk of homelessness call the Victorian Statewide Homelessness Support Line on 1800 825 955. If you call during the day you will be connected to your nearest homelessness entry service. If you call outside of business hours, you will be connected to an after-hours service.
Consumer Affairs Victoria
Contact to retrieve goods left behind by tenants
Online tool that helps you find local help services.
Telstra mobile users can access Ask Izzy even if they don’t have credit.