Dear Landlord
A free self-help tool for renters in Victoria
Dear Landlord is a free self-help tool available to all Victorians living in private rental (you may rent the property directly from the rental provider or through a real estate agent). Dear Landlord can help you:
Understand your options to stay safely in your home.
Draft a letter to your rental provider to negotiate a payment plan or rent reduction.
Prepare for VCAT or lodge a VCAT review application if you missed your hearing.
Find important financial and legal help.
Find out more about the eviction process, the new Victorian rental laws, information about VCAT rental hearings, and what to do if you’re living outside of Victoria.
Victoria has new renting laws.
Under the renting laws which came into effect on 29 March 2021, the eviction process has changed. This means if you fall behind in rent due to COVID-19, your rental provider can take steps to evict you.
Dear Landlord has been updated to help you navigate these changes.
If you want to find out more information about the new laws, see What do the new rental laws mean for Victorian renters?
Justice Connect
Ph: 03 8636 4408 / 1800 606 313 (free from landlines)
Apply online at help.justiceconnect.org.au/homelesslaw
Tenants Victoria
Ph: 03 9416 2577
Victoria Legal Aid
Ph: 1300 792 387
Victorian Aboriginal Legal Service
For Aboriginal and/or Torres Strait Islander peoples
Ph: 03 9418 5999
Some community legal centres provide legal help with tenancy matters.
Find your local community legal centre on the Federation of Community Legal Centres (Vic) website.
Safe steps
24/7 family violence support service
Ph: 1800 015 188
1800RESPECT
Family violence counselling, information and referral service
Ph: 1800 737 732
National Debt Helpline
Talk to a financial counsellor.
Ph: 1800 007 007
Social workers
Social workers can provide one-on-one support when you’re going through a difficult time. Contact your local community service or local Council to find out what support services may be available to you.
Tenant advocates
Find your local Tenancy Assistance and Advocacy Program provider on the Consumer Affairs Victoria website.
For public and community housing tenants
Find your local Tenancy Plus support provider online.
Housing
If you are homeless or at risk of homelessness call the Victorian Statewide Homelessness Support Line on 1800 825 955. If you call during the day you will be connected to your nearest homelessness entry service. If you call outside of business hours, you will be connected to an after-hours service.
More resources:
Consumer Affairs Victoria
Contact to retrieve goods left behind by tenants
Ask Izzy
Online tool that helps you find local help services.
Telstra mobile users can access Ask Izzy even if they don’t have credit.