In the face of extreme levels of unmet legal need, we need to experiment with new ways of getting legal help to people who need it. Our digital projects range from creating systems that help our lawyers work faster and smarter, to building ways of delivering online legal help directly to those in need. By investing in technology, we’re investing in better services.
Most people don’t talk like lawyers, so it can be hard for someone seeking legal help to accurately identify their legal problem. Until now, that’s meant that lawyers have had to identify and triage someone’s legal problem just to find out if they can help. We believe there’s a smarter, more streamlined way to do this.
With help from the University of Melbourne, we’re training an AI to identify people’s legal problems based on the way people naturally speak about them. So we can streamline the intake process and free up lawyers’ time to help more people.
Our digital self-help tools are key to our strategy to increase our impact. There are more people who need help than there are lawyers available. So we’re focused on translating our legal expertise into interactive products that empower people to meaningfully help themselves.
With seed funding from Google, we co-designed an end-to-end solution that streamlines the process of finding legal help. Our connected digital platforms triage unmet legal need and then match people with the right services or lawyers in our pro bono network.
Justice Connect is investing in a new client and relationship management system. We will be one of the first not-for-profit legal organisations in Australia to invest in a state-of-the-art system. This will help us efficiently provide top quality service to clients, and will help us track, measure and analyse the unmet legal need we encounter.