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We embrace digital innovation

We’re scaling our reach and impact through smart digital projects, so we can close the justice gap and progress social justice.

Technology offers huge potential to support new ways of working, reach more people and deliver better client services.

In the face of extreme levels of unmet legal need, we need to experiment with new ways of getting legal help to people who need it. Our digital projects range from creating systems that help our lawyers work faster and smarter, to building ways of delivering online legal help directly to those in need. By investing in technology, we’re investing in better services.

We’re training AI to identify legal problems

Most people don’t talk like lawyers, so it can be hard for someone seeking legal help to accurately identify their legal problem. Until now, that’s meant that lawyers have had to identify and triage someone’s legal problem just to find out if they can help. We believe there’s a smarter, more streamlined way to do this.

With help from the University of Melbourne, we’re training an AI to identify people’s legal problems based on the way people naturally speak about them. So we can streamline the intake process and free up lawyers’ time to help more people.

Read about our AI project

Digital self-help tools

Our digital self-help tools are key to our strategy to increase our impact. There are more people who need help than there are lawyers available. So we’re focused on translating our legal expertise into interactive products that empower people to meaningfully help themselves.

Our Gateway Project

With seed funding from Google, we co-designed an end-to-end solution that streamlines the process of finding legal help. Our connected digital platforms triage unmet legal need and then match people with the right services or lawyers in our pro bono network.

We’re investing in our digital infrastructure

Justice Connect is investing in a new client and relationship management system. We will be one of the first not-for-profit legal organisations in Australia to invest in a state-of-the-art system. This will help us efficiently provide top quality service to clients, and will help us track, measure and analyse the unmet legal need we encounter.